Fail to prepare, prepare to #epicfail

You can’t always control events, but you can control how you plan, contain and respond to them. As social media becomes the new front line in crisis management, and as issues escalate faster than ever before, research I’ve carried out at Good Relations has revealed just how unprepared many companies are.

Our survey, conducted by Watermelon Research, covered 100 UK-based communications, marketing and social media professionals at organisations from SMEs to major multinationals. While more than two thirds of those polled recognised there was a gap in their social media planning, many admitted they had not done anything about it yet.

The top findings were:

• 69% were worried their social media activities could go wrong
• 41% said their existing crisis plans had no significant social media element
• 30% admitted they were not sure how they would use social media in a crisis situation

Good Relations has developed a social media crisis simulation tool that allows brands to prepare for issues and test their plans in a realistic roleplay scenario. For more information contact me (Robert Anderson, Digital, Social Media and Innovation Director, Good Relations) at randerson [at] goodrelations.co.uk

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